Privacy Policy

1.1 Information You Actively Provide

When you register an account, use services, or contact us, we may collect information you actively provide, including but not limited to:

• Account information: name, email address, phone number, etc.
• Profile information: occupation, learning goals, preferences, etc.
• Transaction information: payment methods, order records, etc.
• Communication information: content of your communications with our customer service

1.2 Information Automatically Collected

When you access or use our services, we may automatically collect certain information, including:

• Device information: device model, operating system, unique device identifier
• Network information: IP address, browser type, access time
• Usage data: browsing history, click behavior, feature usage

1.3 Information from Third-Party Sources

We may obtain your information from partners or public sources to provide you with better services.

2.1 We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Create and manage your account
• Provide personalized content recommendations and learning experiences
• Process your orders and transactions
• Communicate with you, including sending service notifications, updates, and marketing information
• Provide customer support and respond to your requests
• Analyze and improve our products and services
• Ensure platform security and prevent fraud and abuse
• Comply with legal and regulatory requirements

2.2 Your personal information is only used for the purposes described in this Policy. We will not use your information for other purposes without your authorization.

3.1 We will not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service Providers:Share with trusted third-party service providers to assist us in providing services (such as cloud storage, payment processing)
• Legal Requirements:Comply with laws, regulations, judicial processes, or government agency requirements
• Rights Protection:Protect the rights, property, or safety of Ant Cloud, users, or the public
• Business Transfer:In cases of company merger, acquisition, or asset sale
• Your Consent:In other circumstances where your explicit consent is obtained

3.2 We require third parties receiving your information to comply with confidentiality obligations and take appropriate security measures to protect your information.

4.1 Storage Location

Your personal information will be stored on servers within the People's Republic of China. If cross-border transfer is required, we will comply with relevant laws and regulations.

4.2 Storage Period

We retain your personal information based on legal requirements and business needs. When information is no longer needed to provide services, we will take measures to delete or anonymize it.

4.3 Security Measures

We adopt industry-standard technical and management measures to protect your personal information, including but not limited to:

• Data encryption in transmission and storage
• Access control and authentication mechanisms
• Regular security audits and vulnerability scanning
• Employee data protection training

4.4 Although we strive to protect your information, we cannot guarantee that data transmitted over the internet is completely secure. Please understand and assume the corresponding risks.

According to applicable laws and regulations, you have the following rights:

• Right of Access:You have the right to access personal information we hold about you
• Right of Correction:You have the right to request correction of inaccurate or incomplete personal information
• Right of Deletion:Within the scope permitted by law, you have the right to request deletion of your personal information
• Right to Restrict Processing:You have the right to request restriction of processing of your personal information
• Right to Withdraw Consent:You may withdraw your previously given consent at any time (this may affect the use of some services)
• Account Cancellation:You have the right to cancel your account

To exercise the above rights, please contact us through the contact information at the end of this Policy. We will respond to your request within a reasonable time.

6.1 We use Cookies and similar technologies to enhance your user experience. Cookies are small text files stored on your device that help us:

• Remember your login status and preference settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Ensure website security

6.2 You can manage or disable Cookies through browser settings, but this may affect the normal use of some features.

7.1 Our services are primarily intended for adults. We do not intentionally collect personal information from minors under 14 years of age.

7.2 If you are a minor, please use our services with the consent and guidance of a guardian.

7.3 If we discover that we have inadvertently collected personal information from a minor, we will take measures to delete such information as soon as possible.

8.1 Our services may contain links to third-party websites or services. These third parties have their own privacy policies.

8.2 We are not responsible for the privacy practices of third-party websites. We recommend that you review their privacy policies when visiting third-party websites.

9.1 We may update this Privacy Policy from time to time. The updated policy will be published on our website with the effective date indicated.

9.2 If we make significant changes to the policy, we will notify you through appropriate means (such as email or website announcement).

9.3 Your continued use of our services after policy updates indicates your agreement to the updated policy content.